Terms and Conditions

Making a reservation implies full acceptance of these Terms and Conditions.

1. Bookings and Payments

To confirm a booking, a 15% pre-booking payment is required. This amount is non-refundable.
The remaining 85% must be paid 30 days before arrival.
If the booking is cancelled more than 30 days before arrival, the 15% will not be refunded, but the remaining 85% will not be due. If it has already been paid, it will be refunded.
If the booking is cancelled 30 days or less before arrival, no refund will be issued.
The tourist tax (Ecotasa) is paid together with the booking (see Section 6).
Payment methods: bank transfer, cash, or credit card via Stripe.

2. Cancellation Policy

Cancellations made more than 30 days before arrival: the guest forfeits the 15% pre-booking payment but is not required to pay the remaining balance. If 100% has already been paid, 85% will be refunded.
Cancellations made 30 days or less before arrival: no refund will be issued.
We recommend that guests take out travel cancellation insurance, as Loeffler Villas does not cover cancellations due to personal, work-related, or health reasons.

3. Security Deposit

Some properties require a security deposit, the amount of which is specified on each villa’s listing.
The deposit may be required by credit card pre-authorisation or bank transfer prior to arrival.
It will be returned within a maximum of 5 days after departure, provided there are no damages, losses, or breaches of the house rules.

4. Check-in and Check-out Times

Check-in: from 4:00 PM. Check-out: by 10:00 AM.
Early check-in / late check-out are subject to availability and may be confirmed between 3 days before and the actual day of arrival/departure.

5. Guest Registration (Mandatory)

In accordance with Royal Decree 933/2021, registration of all guests is mandatory. Before or at the time of check-in, each guest must provide the required personal information and present a valid identity document or passport.
This information will be reported to the competent authorities (Spanish Ministry of the Interior) through the designated platform, in compliance with current legislation.
Failure to provide the required information will result in access to the property being denied without entitlement to a refund.

6. Occupancy and House Rules

The maximum number of guests is specified on each property listing in accordance with its tourist licence. This number may not be exceeded under any circumstances; failure to comply may result in immediate termination of the stay without entitlement to a refund.
Parties, events, or celebrations are strictly prohibited.
Smoking inside the properties is prohibited.
Guests must respect the peace and quiet of the neighbourhood, particularly during nighttime hours (10:00 PM–8:00 AM). Noise disturbances or complaints may result in penalties and termination of the stay.
Pets are not permitted unless prior written authorisation has been granted, which may be subject to an additional charge.

7. Included and Additional Services

For bookings of 7 nights or more, final cleaning and one mid-stay refresh are included.
Tourist tax (Ecotasa): calculated per person per night in accordance with Balearic Islands regulations and paid together with the booking.
Additional services subject to an extra charge include: a second cot, a second high chair, an extra bed (where permitted by the villa), and jacuzzi use (subject to an additional charge during the specified periods).
Air conditioning is included; each property listing specifies whether it operates freely or via a timer with set operating hours.

8. Guest Responsibilities

Guests must keep the property in good condition and respect the house rules.
Any damage caused during the stay will be deducted from the security deposit or charged separately if the cost exceeds the deposit amount.
Use of the swimming pool, jacuzzi, and outdoor areas is at the guest’s own responsibility. Children must be supervised by an adult at all times.
Guests must comply with the applicable tourism regulations of the Balearic Islands at all times.

9. Liability of Loeffler Villas

ULFT INVEST SL acts as the property management company, ensuring that the properties hold the corresponding tourist licences.
We are not responsible for circumstances beyond our control (utility outages, public works, weather conditions, etc.) or for the loss or theft of guests’ personal belongings.
If the booked property becomes unavailable due to force majeure or damage, an alternative property with similar characteristics or a refund of the amounts paid will be offered, without further liability.

10. Data Protection

Personal data provided will be processed by ULFT INVEST SL in accordance with the GDPR (EU 2016/679) and Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD) for the purposes of managing the booking and complying with legal obligations (including guest registration). Personal data will not be disclosed to third parties except where legally required. Guests may exercise their rights of access, rectification, erasure, and other applicable rights by contacting [email protected].

11. Applicable Law

These Terms and Conditions are governed by Spanish law. Any disputes shall be submitted to the courts and tribunals of Palma de Mallorca. In the event of translations into other languages, the Spanish version shall prevail.